SMS Consent & Messaging Policy
How FieldCoat customers give permission to receive text messages, and how they stop them.
FieldCoat LLC · support@fieldcoatapp.com
Who sends these messages, who receives them, and why
FieldCoat is estimating and job-management software used by painting contractors. When a homeowner requests a painting estimate from a contractor who uses FieldCoat, that contractor may send them text messages about that specific project — the proposal link, appointment reminders, payment requests, and job updates. Messages go only to customers who personally gave permission. FieldCoat sends no marketing texts and never texts anyone who did not opt in.
How a customer opts in — the two paths
The replicas below are exact copies of the live controls. {company} is replaced with the contractor's business name, and {link}, {date}, {time}, {name} and {message} are replaced with that customer's own project details.
Path 1 — Customer's own proposal page
Shown to the homeowner on their proposal page, the same page where they review and electronically sign. Unchecked by default.
The customer's phone number is the one collected on the estimate form above.
Path 2 — Contractor's estimate wizard, customer present
Exact replica of the live estimate form. The customer's phone number is collected on this same form, and the consent checkbox sits directly under the phone number field, unchecked by default.
Optional — consent is saved with this estimate. (Texting is coming soon; we're storing permission now.)
Recorded by the contractor with the customer present, during the estimate. Unchecked by default.
Opting in is never required to view a proposal, to sign it, to pay, or to receive any service. Consent is stored with a timestamp and the source of consent. A customer who does not check the box is never texted.
How we collect consent
Consent is collected in person at the estimate or in writing, is recorded with a timestamp, and is never a condition of purchase.
What the contractor says to the customer, in person:
Can I get the best mobile number to reach you at? I'd like to text you updates about your estimate and project, things like your quote link, appointment reminders, and schedule changes. Do you agree to receive text messages from {company} about your estimate and project? Message frequency varies by project. Message and data rates may apply. You can reply STOP at any time to stop, or reply HELP for help. And agreeing to texts is never a condition of doing business with us.
The contractor says the business name where {company} appears. Every in-person consent is recorded with the customer's phone number, the date and time, the method, and the exact consent text version.
The exact consent language shown next to the phone field in the app:
Customer agrees to receive text messages from {company} about their estimate and project (quote link, appointment reminders, schedule updates). Message frequency varies by project. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. Policy: fieldcoatapp.com/sms-consent
The exact disclosure a customer agrees to
I agree to receive text messages from {company} about my estimate and project (quote link, appointment reminders, schedule updates). Message frequency varies by project. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. Policy: fieldcoatapp.com/sms-consent
Sample messages
English- {company}: your painting proposal is ready — view and sign here: {link}. Reply STOP to opt out.
- Reminder from {company}: your painting appointment is {date} at {time}. Reply STOP to opt out.
- Hi {name}, an update on your painting job from {company}: {message}. Reply STOP to opt out.
- {company}: su propuesta de pintura está lista — véala y fírmela aquí: {link}. Responda STOP para cancelar.
- Recordatorio de {company}: su cita de pintura es el {date} a las {time}. Responda STOP para cancelar.
- Hola {name}, una actualización de su trabajo de pintura de {company}: {message}. Responda STOP para cancelar.
STOP / HELP
Reply STOP to any message to stop all messages. Reply HELP for help, or email support@fieldcoatapp.com. Opt-out keywords honored: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE. Help keywords: HELP, INFO. Opt-outs are processed immediately and permanently; the number is written to a do-not-contact list and is never messaged again unless the customer opts in again.
Terms and privacy
Terms — https://fieldcoatapp.com/terms
Privacy — https://fieldcoatapp.com/privacy
FieldCoat LLC · support@fieldcoatapp.com